Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to make their feelings known. Of your experience with your products, and being able to help customers make the best choices for them. Good customer service means helping customers efficiently, in a friendly manner.
What kinds of products and services customers are looking for? Survey your customers regularly to find out how you’re doing. Call them on the phone, ask for suggestions of you product. Regularly evaluate your product or service.
Don’t forget to reward employees who practice it consistently. Employees should see how good service relates to your profits and to their futures with the company. Meet with your employees regularly to talk about improving service, they’re the ones who are dealing with customers most often. Good customer service is made, not born.